My mug is so precious! I’m so happy I get to be with my cat again every time I have coffee. I’m also pleasantly surprised that the mug is rather tall. Previous personalized mugs I’ve ordered in the past were quite small.
This mug with a realistic picture of my Golden Retriever Elsa was fabulous! Great job, excellent customer service. A must buy for dog owners. Especially kids!
The entire experience was actually fairly simple…cropped an existing picture and just uploaded to the Cozy Haus website, and proceeded to choose cup size and place the order.
I received emails keeping me informed of the progress and providing me with shipping information. The cup arrived within 12 days, just in time for a birthday celebration, in perfect condition.
I enthusiastically recommend Cozy Haus.
Store owner replied:
Hi Justin, thank you so much for returning to Cozy Haus! I'm so happy to hear you love the new mug, what a wonderful gift! 🐶❤️
Stay cozy,
Matthew
Store owner replied:
Hi Lynn, thank you for such a kind review! I'm so happy you love your pillow and mug!
Lexi was a perfect model for the portrait ❤️🐶
Stay cozy,
Matt
Store owner replied:
Hi Barbara, thank you so much! We do offer a larger 15oz option as well, I'll send you one on us!
As a small business owner, having happy customers means the world to me ❤️🐶
Stay cozy,
Matthew
Love the pillow portrait of my girl, Lexi!
It looks just like her! Can’t wait to see the mug when it arrives.
Store owner replied:
Hi Lynn, this made my day! Thank you so much, I'm happy you love it! ❤️
Lexi is adorable and I can't wait for you to see her on the mug too! ☕🐶
Stay cozy,
Matt
I can’t wait to use my new stickers and order more soon!
Store owner replied:
Hi Andrea, thank you so much! I'm so happy to hear you love your new mug!
Enjoy every morning together ☕🐱
Stay cozy,
Matthew
These turned out super cute and I love that the image is on both sides of the mug. I ordered one for a gift and one for myself and just had to give the gift early so I could use mine!
Store owner replied:
Hi Tricia, thank you so much for the kind words! I'm so happy to hear you love the mugs and couldn't wait to use yours!
Enjoy every morning coffee together ☕🐶
Stay cozy,
Matthew
Store owner replied:
Hi Jo Alice, thank you! I'm so happy you love your new mug! 🐶❤️
Stay cozy,
Matthew
I just received my mug and I absolutely love it! It’s well made, the colors are beautiful and the graphics are amazing. The picture looks exactly like Emmy! I’m giving the mug to my Mom for Christmas and I can’t wait. I’ll definitely order more items in the future. Thank you!
Store owner replied:
Hi Gretchen, thank you so much for the kind words! I'm so happy you love it! ❤️☕
Osita Rose is adorable! 🐶
Stay cozy,
Matthew
Sadly, it’s wayyyyy too small for my coffee fanatic partner and I wanted to give it to him for Father’s Day! Can I get a larger one and send this one back?
Store owner replied:
Hi Renee, I'm so sorry the mug size wasn't quite what you expected! As soon as I saw your review, we connected and I express shipped you a larger 15oz mug at no cost so you'd have the perfect gift for Father's Day ☕
We always want our customers to love their experience with us! ❤️🐶
Stay cozy,
Matt
Store owner replied:
Hi Susan, thank you so much! I'm so grateful to share a special memory with you! That's exactly why I started Cozy Haus ❤️
Enjoy every morning coffee with Rose ☕🐶
Stay cozy,
Matthew
Frequently Asked Questions
Step 1: Strike a Pose
Say Cheese! Upload a clear, well-lit photo of your pet's face.
Step 2: Make it Yours
Select your options and add your pet's name if you'd like.
Step 3: We Handle the Rest
Our talented artists turn your photo into a one-of-a-kind watercolor portrait and ship it straight to your door in about 1 week!
Clear, well-lit, and straight-on works best. A front-facing picture from the chest up gives our artists the most to work with. Natural lighting is ideal. Avoid blurry, dark, or heavily filtered photos.
Not at all! We work with all pets: dogs, cats, rabbits, you name it. If you love them, we'll portrait them.
Once your order is placed, our artists get to work crafting your pet's custom portrait. Expect your order to arrive within 5–10 business days.
We stand behind our work. If the portrait doesn't capture your pet, contact us within 30 days and we'll make it right.
Because every piece is made just for you, we're unable to accept returns on customized products. We stand behind every order so if your portrait doesn't look right or something arrives damaged, reach out within 30 days and we'll make it right.
Made with love by Matt, Bandit, & Leo
Cozy Haus is a small, pet-loving brand dedicated to bringing pets and their owners closer together.